Privacy Policy

1. Who we are

This website is operated by Safa Etemad General Trading Company (“we”, “us”). This policy explains what information we collect through the website and how we use it.

2. Information we collect

We collect only the information you choose to provide through our inquiry forms (the quotation request form and the contact form). This may include your name, company name, business type, email address, phone number, WhatsApp number, location, delivery destination and the details of your requirement.

We do not use analytics cookies, advertising trackers or third-party tracking scripts on this website.

3. How we use it

• To respond to your inquiry or quotation request.
• To prepare quotations and follow up on commercial discussions you have initiated.
• To maintain a record of business correspondence.

We do not sell your information or use it for unrelated marketing.

4. How form submissions are delivered

Form submissions are delivered to our business email through our own website system and stored securely so that our team can respond. A notification email is sent to our business mailbox through our email provider.

5. WhatsApp

If you choose to contact us via WhatsApp, your communication is handled by WhatsApp under its own terms and privacy policy.

6. Retention

We retain inquiry information for as long as needed to respond to and follow up on your inquiry, and thereafter as part of our ordinary business records.

7. Your choices

You may ask us to correct or delete the information you have submitted by contacting us at info@safaetemad.com.

8. Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.